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There may be many big questions :
How can I bring all my Customer management under one umbrella and grow my business ?
How can I further reduce my IT and operations costs for my business and focus on my core areas ?
How can I better manage my customer sales and service needs ?
How can I track my Customers - Preferences, Activities and satisfy them ?
There is one answer :
Hook on to BIZPLUS CRM Cloud.
Immediate Access to the cloud and complete configurability of operations.
Manage Customers and their sales and service operations globally in the cloud.
Get 360 degree view of your Customers and manage multiple companies.
Customer knowledge is organisation knowledge and hence all their interactions are tracked.
Alerts for your business management in addition to Business and operations dashboards.
Accessibility and Flexibility
Completely configurable role based access controls.
All login IDs (your staff and your customers staff) creation, access configuration can be completely done by yourself.
Configurable business operations master data and controls which includes Companies, Customers and Activities setup.
Configurable Customer demographics and user defined fields.
Configurable Campaign related information and Products.
Configurable Alerts and Reports with Scheduling.
Customer Service and Sales Management
Customer Service Requests with all different types of service categories.
Campaigns Setup with leads entry and upload mechanisms for Sales.
Leads assignments and workload monitoring of the leads managers.
Ability to register and track complaint cases.
Capability to view all customer interactions through various touchpoints.
Able to create multiple service requests for resolution of complaints.
End to End activities recording and tracking to closure of sales and services.
Management and Controls
Dashboard for company to monitor customer sales and service trends and further drive business.
Dashboard for client companies to monitor their customer trends.
Complete log of all data manipulation activities for investigations.
Number of reports for Customer management for monitoring the customer movements.
Critical tracking of sales and service staff activities with customers and highlight any overdue or missed out activities.
Keep all customer related documents into one place to track them easily.