There may be many big questions :
  • How can I bring all my Customer management under one umbrella and grow my business ?
  • How can I further reduce my IT and operations costs for my business and focus on my core areas ?
  • How can I better manage my customer sales and service needs ?
  • How can I track my Customers - Preferences, Activities and satisfy them ?
There is one answer :
Hook on to BIZPLUS CRM Cloud.
  • Immediate Access to the cloud and complete configurability of operations.
  • Manage Customers and their sales and service operations globally in the cloud.
  • Get 360 degree view of your Customers and manage multiple companies.
  • Customer knowledge is organisation knowledge and hence all their interactions are tracked.
  • Alerts for your business management in addition to Business and operations dashboards.
Accessibility and Flexibility
  • Completely configurable role based access controls.
  • All login IDs (your staff and your customers staff) creation, access configuration can be completely done by yourself.
  • Configurable business operations master data and controls which includes Companies, Customers and Activities setup.
  • Configurable Customer demographics and user defined fields.
  • Configurable Campaign related information and Products.
  • Configurable Alerts and Reports with Scheduling.
Customer Service and Sales Management
  • Customer Service Requests with all different types of service categories.
  • Campaigns Setup with leads entry and upload mechanisms for Sales.
  • Leads assignments and workload monitoring of the leads managers.
  • Ability to register and track complaint cases.
  • Capability to view all customer interactions through various touchpoints.
  • Able to create multiple service requests for resolution of complaints.
  • End to End activities recording and tracking to closure of sales and services.
Management and Controls
  • Dashboard for company to monitor customer sales and service trends and further drive business.
  • Dashboard for client companies to monitor their customer trends.
  • Complete log of all data manipulation activities for investigations.
  • Number of reports for Customer management for monitoring the customer movements.
  • Critical tracking of sales and service staff activities with customers and highlight any overdue or missed out activities.
  • Keep all customer related documents into one place to track them easily.
Chennai, India,
Ph: 91-9940667714
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