B+TRACKER
There may be many big questions :
- How can I manage my project tasks and tickets expand my IT operations with good governance ?
- How can I further reduce my IT management and operations costs for my business ?
- How can I focus on my core business expansion than keep being worried about resource utilisation ?
- How can I track my staff efficiency, tasks and tickets progress to my clients' expectations ?
There is one answer :
Hook on to BIZPLUS Tracker Cloud.
- Immediate Access to the cloud and complete configurability of operations.
- Manage Projects Tasks and Tickets globally in the cloud.
- Track Activities, time taken along with escalations until closures.
- Measure your tasks and ticket closure performances.
- Alerts for your business management & operations dashboards.
Accessibility and Flexibility
- Completely configurable role based access controls.
- All login IDs creation, access configuration can be completely done by you.
- Configurable project and support operations master data and controls.
- Information Alerts and configured reports can be delivered to configured emails.
- Configure SMS gateway and receive alerts on your mobile.
- Configure keywords for projects, tasks and tickets.
- Configurable escalation setup along with email IDs.
Tasks and Tickets Management
- Easy Tasks search and creation for projects.
- Simple tickets search, creation and severity and priority tagging.
- Three level hierarchy (Manager, Leader and Executive) for management of tasks and tickets .
- Necessary alerts for overdue and unassigned tasks and tickets.
- Complete activities, timings recording and tracking for tasks and tickets.
- Tracking of various timelines such as expected completion, estimated start & completion, actual start & completion dates in addition to project estimated and actual hours.
- Comprehensive recording of root cause analysis for tickets.
- Costs recordings for the projects, tickets and tasks to monitor the financial viability.
Management and Controls
- Separate dashboards (open tasks & tickets, unassigned) for all the three different levels.
- Escalation emails on breach of timelines.
- Complete log of all data manipulation activities for investigations.
- Number of reports for management and executives on unassigned and overdue and upcoming tasks and tickets.
- Ability to keep the values of staff level productivities.
- Ability to analyse & control the cost centre based expenses.
