How can I manage my project tasks and tickets expand my IT operations with good governance ?
How can I further reduce my IT management and operations costs for my business ?
How can I focus on my core business expansion than keep being worried about resource utilisation ?
How can I track my staff efficiency, tasks and tickets progress to my clients' expectations ?
There is one answer :
Hook on to BIZPLUS Tracker Cloud.
Immediate Access to the cloud and complete configurability of operations.
Manage Projects Tasks and Tickets globally in the cloud.
Track Activities, time taken along with escalations until closures.
Measure your tasks and ticket closure performances.
Alerts for your business management & operations dashboards.
Accessibility and Flexibility
Completely configurable role based access controls.
All login IDs creation, access configuration can be completely done by you.
Configurable project and support operations master data and controls.
Information Alerts and configured reports can be delivered to configured emails.
Configure SMS gateway and receive alerts on your mobile.
Configure keywords for projects, tasks and tickets.
Configurable escalation setup along with email IDs.
Tasks and Tickets Management
Easy Tasks search and creation for projects.
Simple tickets search, creation and severity and priority tagging.
Three level hierarchy (Manager, Leader and Executive) for management of tasks and tickets .
Necessary alerts for overdue and unassigned tasks and tickets.
Complete activities, timings recording and tracking for tasks and tickets.
Tracking of various timelines such as expected completion, estimated start & completion, actual start & completion dates in addition to project estimated and actual hours.
Comprehensive recording of root cause analysis for tickets.
Costs recordings for the projects, tickets and tasks to monitor the financial viability.
Management and Controls
Separate dashboards (open tasks & tickets, unassigned) for all the three different levels.
Escalation emails on breach of timelines.
Complete log of all data manipulation activities for investigations.
Number of reports for management and executives on unassigned and overdue and upcoming tasks and tickets.
Ability to keep the values of staff level productivities.
Ability to analyse & control the cost centre based expenses.